Nanit Reviews

Return Policy Overview

Nanit offers a satisfaction guarantee allowing customers to return products within 45 days of delivery for a full refund. To initiate a return, customers must contact Nanit customer care via email or phone to obtain a Return Merchandise Authorization (RMA) number.

Key Details

• Refund Process: Refunds will be processed in the original form of payment and may take 5-7 business days.
• Shipping Costs: Customers are responsible for all shipping costs associated with returns. A $7.50 return shipping fee applies to non-camera products, while camera returns may incur a deduction for prepaid shipping labels.
• Condition of Returns: Products must be returned in their original packaging and condition. Nanit reserves the right to charge restocking fees for unreturned items.
• Timeframe for Returns: Returned products must be received by Nanit within 10 days of obtaining the RMA number.

Important Considerations

• Shipping and handling charges are non-refundable.
• Products purchased from other retailers must be returned according to those retailers' policies.
• Returns without an RMA or beyond the specified time frame may be refused or incur additional fees.

For any further inquiries, contacting Nanit customer service is recommended.

Here are some alternatives to Nanit.com:

1. Owlet: Known for its Smart Sock, which monitors baby's vital signs through a wearable sock.
2. babysleepsite.com: A competitor with a focus on baby sleep.
3. helpingbabiessleep.com: Another site dedicated to helping babies sleep.
4. huckleberrycare.com: Offers a range of baby care services.
5. Raydiant Oximetry: A competitor in the baby monitoring space.
6. Baymatob: Another alternative in the baby monitoring market.
7. Monit: Offers baby monitoring services.
8. Hatch: Known for its sound machine, providing ambient soundscapes.
9. Little Hippo: A competitor in the baby care market.
10. Miku: Offers video monitors with sound and tracking.

These alternatives offer a variety of features, from sleep tracking to monitoring vital signs. It's important to research each one to find the best fit for your needs.

To open an account on Nanit.com, follow these steps:

1. Download and install the Nanit app. The app works with most iOS and Android devices.
2. Open the Nanit application and tap 'Register New User'.
3. Enter your name, email address, a password, and review/accept the terms of service. Then, click 'Create Account'.
4. A confirmation link will be sent to the email address provided. Open the email and click the verification link.
5. Once the confirmation page is seen, return to the Nanit app and click 'I’ve Confirmed the Email'.
6. Now, the account is ready to set up the Nanit.

Remember, the account is free and allows to pair the camera(s) and monitor the baby from home or anywhere in the world. It can be set up in a few easy steps. If help is needed in assembling the Nanit, there are resources available on the website.

Nanit.com offers a range of products with varying prices. The Nanit Pro Smart Baby Monitor is priced between $199 and $399, depending on the chosen mount. The Nanit Sound + Light Machine has promotions such as $25 off. For additional features, Nanit Insights plans are available with the Sleep Plan starting at $50/year for the first year and then $100/year thereafter. The Memories Plan and Milestones Plan are priced at $100/year and $300/year respectively when purchased through the website. There are also discounts like 25% off on bundles and savings on clearance items. The Nanit Plus subscription plan costs $10 per month or $100 annually. These prices reflect the commitment to providing smart monitoring solutions for babies, with options to suit different needs and budgets.

Nanit.com accepts a variety of payment methods to accommodate customers' preferences. Customers can choose from almost all major credit cards, including Visa, MasterCard, American Express, JCB, Discover, Diners Club, as well as other payment services like PayPal, Amazon Pay, Apple Pay, Google Pay, and Affirm. For those opting for a payment plan, Affirm offers the flexibility to make payments on a 3, 6, or 12-month plan. Monthly payments can be managed directly through the Affirm website, set up as auto-payments, or handled via the Affirm app. Additionally, Nanit provides the option to use HSA/FSA accounts to purchase qualifying products, with the possibility of seeking reimbursement from the HSA or FSA service provider for eligible items.

Nanit.com provides a 45-day return policy where customers can request a full refund if they are not satisfied with their purchase. To initiate a return, customers should contact Nanit customer care. The product must be returned in its original packaging and in good condition. As for the shipping policy, Nanit offers fast, free shipping within the US, with orders typically arriving within 5-10 days. Expedited shipping is available at an additional cost, with orders guaranteed to ship within two days. Internationally, Nanit has partnered with Big Apple Buddy to service customers outside the US. For returns, a pre-paid shipping label is provided for camera products, with the cost deducted from the refund. Non-camera products incur a $7.50 return shipping fee per package. Customers are responsible for all shipping costs associated with returning products and assume the risk of loss or damage during shipping.

Nanit Insights is a comprehensive service that works with the Pro Camera and Nanit App to offer a suite of features for monitoring and improving a baby's sleep. The service includes sleep data, developmental tracking, Breathing Motion Monitoring, and auto-captured moments of the baby. Users can enjoy benefits such as video playback of the last two days, 30 days of sleep analysis, Watch Them Grow time-lapse videos, and temperature and humidity tracking. The Cry Detection feature alerts parents when the baby needs attention, and the Baby Standing feature notifies when the baby is standing in the crib. Nanit Insights offers different plans, including the Sleep Plan, which provides personalized sleep tips and a 2-day sleep analysis; the Memories Plan, which extends the video history to 30 days and allows saving up to 200 memories; and the Milestones Plan, which includes tracking of developmental milestones like rolling over, sitting, and standing up, with the ability to save an unlimited number of memories and 7 days of continuous video playback.

For those seeking a budget-friendly option on Nanit.com, the website offers a 15% discount when purchasing three or more full-priced items. This promotion excludes partner brand products, discounted products, bundles, and replacement parts but is an excellent way to save on a variety of Nanit products. Additionally, the holiday gift guide on Nanit.com features gifts for every budget, which can include items like cozy holiday PJs to tech accessories. These options provide cost-effective ways to enjoy the benefits of Nanit's products without stretching the budget.